Loading... Please wait...

Customer Service

A V A I L A B I L I T Y
Many jewlery items at buuLA.com are limited quantity designs. If, by chance, an item is sold out before it can be noted on its details page or archived, we will notify you and refund your payment immediately.

______________________________________________________________________________________________________________

S A L E S  T A X
Sales Tax will be added to all shipments made with in the State of California.

______________________________________________________________________________________________________________

A C C E P T E D  P A Y M E N T S
Visa, Mastercard, Discover, American Express, Google Checkout, Paypal are accepted.

______________________________________________________________________________________________________________

P A Y M E N T  S E C U R I T Y
Your online credit card transactions are secure with buuLA. We use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our website as it is by telephone.

______________________________________________________________________________________________________________

S H I P P I N G
Standard Shipping is FREE everyday on all U.S. Orders!

Standard orders are processed the next business day (Monday through Friday, not including holidays), pending credit card authorization and verification.

All shipping is via USPS.

Priority and Express Mail shipping costs are based on the total order amount before any applicable taxes (only in the state of CA).

Order Amount Priority Mail Express Mail
Up to $49 $6.00 $22.00
$50 to $99 $8.00 $25.00
$100 to $199 $10.00 $28.00
$200 to $499 $12.00 $35.00
$500 and up $15.00 $48.00

______________________________________________________________________________________________________________

R E T U R N S  &  E X C H A N G E S
Items purchased from buuLA are eligible for a full refund or exchange if returned within 30 days of purchase.  For exchanges or store credit, we accept items received up to 60 days after purchase.


All items must be unworn, unwashed, undamaged, unused, and unaltered in original packaging and with original tags attached. Shipping charges are not reimbursed. 

Custom jewelry orders, including alterations and personalization, are non-returnable.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please send returns and exchanges to:
buuLA LLC
PO Box 2358
Redondo Beach, CA 90278


 

Recent Updates

  • Fresh Florals

    A new take on florals for Spring 2014 - now bolder and not so, um …

  • Cool Clutches

    I've always been a bag lady - no matter how big the bag, I'll fill it.  …

Connect with us

Newsletter